Policies

Shipping Policy

We’re so grateful you’re here. Every order is prepared with care, and we currently ship within Australia only.

 

Processing Time

Most orders are processed within 2–5 business days before shipping. As many of our items are made to order, processing may take a little longer during busy periods.

 

Delivery Estimates

Estimated delivery time within Australia is 2–8 business days.

Please note these are estimates only and may vary depending on your location and postal service conditions.

 

Shipping Costs

We offer flat rate shipping of $9.99 AUD on all Australian orders.

 

Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details, where available.

 

A Few Important Notes

  • Please double-check your shipping address before placing your order.
  • We currently do not ship outside Australia.
  • We’re not responsible for delays caused by postal carriers, weather, or other circumstances outside our control.

 

Return Policy

At One Little Moment, we want you to love what you receive. Our products are often made to order and, in some cases, personalised. This policy works alongside your rights under the Australian Consumer Law, which cannot be excluded.

 

Change of Mind

We do not offer returns, refunds, or exchanges for change of mind, including where:

  • customer choosing the wrong size
  • customer changed their mind after ordering
  • no longer wanting the item
  • approved a personalised or custom order and later decide not to proceed

 

Personalised and Made-to-Order Items

Because many of our items are custom-made or personalised, we generally cannot accept returns for change of mind once production has started. However, your rights under the Australian Consumer Law still apply if an item has a fault, is not as described, is unsafe, or does not do what it is meant to do.

 

If There Is a Problem With Your Order

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible with:

  • your order number
  • a description of the issue
  • clear photos of the item, packaging, and any fault

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on whether the problem is major or minor.

 

Major Problems

You are entitled to choose a refund or replacement if the item has a major problem. This includes where the item:

  • is significantly different from its description or sample
  • is unsafe
  • would not have been bought by a reasonable customer if they had known about the problem
  • does not do what we said it would do, or what you asked for, and cannot be fixed easily within a reasonable time

 

Minor Problems

If the problem is not major, we may offer a repair, replacement, or other appropriate remedy within a reasonable time. If the issue is not fixed within a reasonable time, you may be entitled to a refund or replacement under the Australian Consumer Law.

 

Return Shipping

If an item needs to be returned because it is faulty, damaged, incorrect, or does not meet a consumer guarantee, we will cover reasonable return shipping costs where applicable.

 

Refunds

Where a refund is approved, it will be processed back to your original payment method. Timing for the funds to appear may depend on your bank or payment provider.

 

Order Cancellations

As many of our products are made to order, cancellation requests must be made as soon as possible after purchase. If production has already started, we may not be able to cancel the order. This does not affect any rights you may have under the Australian Consumer Law if the product later fails to meet a consumer guarantee.

 

Contact Us

If there is any issue with your order, please contact us at:

Email: admin@onelittlemoment.com.au
Please include your order number in your message if any.

We’ll do our best to resolve the issue fairly and promptly.

 

Need Help?

If you have any questions about your order, feel free to contact us at admin@onelittlemoment.com.au.

 

Privacy Policy

At One Little Moment, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

1. What We Collect

We may collect personal information such as:

  • your name
  • email address
  • phone number
  • billing address
  • shipping address
  • order details
  • payment-related information
  • information you provide when contacting us
  • information about how you use our website

We may also collect certain technical information automatically, such as your IP address, browser type, device information, and website activity through cookies or similar technologies.

 

2. How We Collect Your Information

We collect personal information when you:

  • place an order
  • sign up to receive emails or marketing
  • contact us by email or through our website
  • browse or interact with our website
  • submit information through forms, checkout, or customer account features

Some information may be collected automatically through cookies, analytics tools, and similar technologies used on our website.

 

3. How We Use Your Information

We may use your information to:

  • process and fulfil your orders
  • communicate with you about your order
  • provide customer support
  • send updates, promotions, or marketing communications if you have opted in
  • improve our products, website, and customer experience
  • detect fraud, security issues, or misuse of our website
  • comply with legal obligations

 

4. Payments

Payments made through our store are processed through secure third-party payment providers. We do not store your full credit card details on our own systems unless expressly stated otherwise by the payment service used.

 

5. Shopify and Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

We may also share your information with trusted third parties where needed to operate our business, such as:

  • payment processors
  • shipping and delivery providers
  • website hosting and technology providers
  • email marketing platforms
  • analytics providers
  • professional advisers or legal authorities where required

We only share information where reasonably necessary for business operations, service delivery, or legal compliance.

 

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and support marketing or analytics.

You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

 

7. Marketing Communications

If you subscribe to our mailing list or choose to receive marketing from us, we may send you emails about new products, updates, or offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

8. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

 

9. Access and Correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

 

10. Data Retention

We keep personal information only for as long as reasonably necessary for business, legal, accounting, or operational purposes.

 

11. Overseas Disclosure

Some of the service providers we use, including platform or app providers, may store or process personal information outside Australia. By using our website or providing your information, you understand that your information may be transferred to and processed in other countries as part of normal e-commerce operations.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal obligations. The latest version will always be posted on this page.

 

13. Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact us at:

One Little Moment
Email: admin@onelittlemoment.com.au